![]() ![]() ![]() Non-Return Compensation (NRC): If Buyer refuses to return the animal, Seller does not have to refund the full amount, but may be expected to provide a partial refund depending on the value of the animal received. This timeline does not begin until the FRR resolution has been accepted by all parties. Return Period: Time period that Buyer has to arrange suitable shipping dates with Seller, making sure the shipment will not land on a weekend or holiday. Evidence should be included with the claim or provided upon instruction from the Seller. In the event of a dispute involving an FRR resolution, MorphMarket will determine the order of return vs refund based on the unique circumstances of that particular dispute.Ĭlaim Period: Time period which Buyer has from delivery to contact Seller and make their claims. This includes Seller purchasing the return shipping label and $5 FedEx pick-up service, if necessary.Īlternatively, the Seller can send an acceptable, agreed-upon replacement at their own expense.Īlternatively, if the Buyer refuses to return the animal, NRC applies. If, at that time, the seller's profile asks buyers to refer to another website for sales policies and TOS, those terms will not be taken into consideration and the Default Policy terms below will apply (since May 1, 2021).įull Refund and Return (FRR): compensation amounting to 100% including the cost of the animal plus shipping plus return shipping costs (unless Seller does not desire for animal to be returned, such as if the animal died in shipping). ![]() For more details on how we implement these policies, read the MorphMarket Moderation Policies.Īll disputes mediated by MorphMarket will be based on the Seller's Store Policy as it is written in their Seller Profile. Any underlined text in Guarantee sections below are considered part of the rules and cannot be overridden by any other Store Policy or prior agreement. Note that while a custom Store Policy can and should override the following, it cannot override MorphMarket's Rules or provide immunity from the rules. Feel free to copy and adapt the language below. These terms are subject to change, and therefore we recommend that Sellers override them on a point-by-point basis in their own policy in their Seller Profile. This Default Store Policy defines a minimum set of expectations which will be applicable for Sellers who do not otherwise override them in their own Store Policy on our site and/or communicate them in writing before the sale. Your Store Policy is the enforceable contract between you and your customer. Store owners have a responsibility to their customers to have a clearly written Store Policy for situations that may occur. MorphMarket Support CenterToggle Navigation ![]()
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